Margaret has guided organizations and coalitions through successful transformation and development projects for twenty years. Through her dedication to customer satisfaction and understanding of organizational change, she has directed innovative member-focused solutions that also produced significant cost savings. Most recently, she facilitated the Assisted Living Workgroup as it completed its report at the request of the United States Senate. She has led strategic planning processes for a number of organizations, including the United Nations Year of Ecotourism, World Vision and the National Center for Tobacco Free Kids. In her leadership positions at AARP, she guided the Board of Directors through revolutionary shifts toward being more member-oriented and better prepared to address governance challenges.
Prior to AARP, Margaret directed human resources for an international construction firm and provided human resources consulting for the World Bank and the Pan American Health Organization.
A nationally-recognized facilitator, she created and presented a workshop on social marketing for non-profit organizations which was telecast by WHYY-TV, the Philadelphia public broadcasting affiliate. Her speaking engagements on the topic of Creating Customer Satisfaction include Washington Metro Area Transit Authority, Bethany Christian Services and the International Conference for Collaborative Organizations. She is a member of the International Association of Facilitators, serves on the Seattle University Board of Governors, and holds a Certificate in Organization Development, a Masters in Business Administration and a Bachelor of Arts in History. Margaret is certified to administer both Myers Briggs and Herrmann Brain Dominance Instruments.